How to File an Identity Theft Claim?

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If you become a victim of identity theft, our claims process is designed to be simple and supportive during a stressful time.

Step 1: Contact Us Immediately

• Call our 24/7 hotline. 

• Use the mobile app's emergency contact feature

• Email our fraud team with "URGENT" in the subject

• We're available every day, all year

Step 2: Initial Response

• We'll assign you a dedicated case manager

• Receive immediate guidance on protecting your accounts

• Get a checklist of actions to take right away

• Begin documenting the theft for your claim

Step 3: Gather Documentation

• Police report (we'll help you file one)

• Bank statements showing fraudulent activity

• Credit reports with unauthorized accounts

• Any letters or notices from creditors

• Photos of fraudulent documents

Step 4: File Your Claim

• Complete our simple online claim form

• Upload all supporting documents

• Your case manager will review everything

• Additional documentation may be requested

Step 5: Claim Processing

• We'll verify your claim within 48 hours

• Approved expenses are reimbursed quickly

• Keep all receipts for covered costs

• Regular updates on claim status

What to expect:

• Average claim processing time: 5-7 business days

• Most claims are approved (over 95% approval rate)

• You can start recovery work before claim approval

• We'll guide you through every step

Remember, the sooner you report identity theft, the easier it is to limit the damage and begin recovery.