11

Account Management

Last Update há um ano

How Do I Activate My VLE Mobile Service? How Do I Set Up My SIM Card or eSIM? How Do I Check If My Phone Is Compatible? How Do I Port My Number from Another Carrier? How Do I Upgrade or Downgrade My Plan?

How Do I Add or Remove Security Features?

Customize your identity protection with flexible security options

Allen

Last Update há um ano

VLE Mobile’s security features are modular, allowing you to add premium protection when needed or adjust coverage to fit your family’s needs and budget. This guide shows you how to customize your security settings to match your protection goals and financial plan.

Available Security Upgrades

  • Basic to Complete Individual: Adds credit monitoring, VPN, and enhanced protection


  • Individual to Family: Extends protection to your entire household

  • Basic Family to Complete Family: Upgrades your whole family to premium features

  • Standalone Features: Add specific tools like VPN or credit monitoring

How to Add Security Features

  • Online Account: Go to Manage Add-ons in your account

  • Mobile App: Use the Security section to upgrade features

  • Customer Service: Call for personalized assistance

  • Text Commands: Use simple text codes for basic upgrades

Adding Complete Security Features

  • Credit Monitoring: 3-bureau credit monitoring and credit scores

  • Financial Monitoring: Track bank and investment accounts

  • VPN Protection: Secure internet browsing for all devices

  • Enhanced Support: Priority customer service for security-related issues

  • Higher Insurance Coverage: Up to $5 million in identity theft insurance

Family Security Additions

  • Extend to Family: Protect up to 10 adults and unlimited children

  • Parental Controls: Manage screen time and filter online content

  • Safe Gaming: Guard against online predators and cyberbullying

  • Family Alerts: Share important security notifications with trusted family

  • Individual Policies: Each adult gets their own insurance coverage

How to Remove Security Features

  • Downgrade Plans: Switch from Complete to Basic security

  • Remove Family Members: Adjust the number of protected users

  • Cancel Add-ons: Remove standalone features at any time

  • Temporary Suspension: Pause features during financial hardship

Security Feature Pricing

  • Basic Individual: Included with most VLE Mobile plans

  • Complete Individual Upgrade: +$10/month

  • Basic Family Upgrade: +$5–$20/month (varies by base plan)

  • Complete Family Upgrade: +$20/month per account

When Security Changes Take Effect

  • Additions: Usually active within 24 hours

  • Upgrades: Features available immediately after confirmation

  • Removals: Processed at the start of the next billing cycle

  • Emergency Changes: Contact support for immediate updates

What Happens When You Upgrade Security

  • New App Access: Download and set up the Aura app

  • Feature Activation: Monitoring and protection tools start automatically

  • Account Setup: Assistance provided for advanced feature setup

  • Insurance Upgrade: Increased coverage takes effect right away

Managing Family Security

  • Add Family Members: Include your spouse, children, parents, or other adults

  • Set Up Kids’ Accounts: Enable protections tailored for children

  • Manage Permissions: Control each person’s access and visibility

  • Share Alerts: Choose which security notifications to distribute

Security Feature Dependencies

  • VPN Access: Requires a Complete Security plan

  • Credit Monitoring: Requires SSN for full activation

  • Parental Controls: Needs child devices and guardian consent

  • Family Features: Requires setup of multiple user accounts

Common Security Customizations

  • College Students: Extend family coverage to young adults

  • Senior Parents: Add elderly family members for scam protection

  • Business Travelers: Enable VPN and financial monitoring

  • Identity Theft Recovery: Temporarily upgrade for maximum support

Billing for Security Changes

  • Mid-Month Additions: Charges are prorated

  • Annual Discount: Save with yearly billing options

  • Family Discounts: Lower per-person rates on family plans

  • No Change Fees: Modifying features is always free

Getting Help with Security Features

  • Security Consultation: Free evaluation of your protection needs

  • Feature Demonstrations: See how tools work before adding them

  • Family Setup Assistance: Help configuring protection for loved ones

  • Ongoing Support: Continued guidance using all security features

After Making Security Changes

  • Setup Assistance: Help with activation and setup

  • Training Resources: Access to guides and video tutorials

  • Monitoring Confirmation: Ensure all protections are functioning

  • Regular Reviews: Get help optimizing your security settings

VLE Mobile’s flexible security options empower you to adjust your protection as your life and needs evolve.

Was this article helpful?

0 out of 0 liked this article