How Do I Link Family Members to My Account?

Family security plans extend comprehensive protection to everyone in your household under one convenient account. This guide shows you how to add family members, configure appropriate protection levels, and manage family-wide security settings effectively.

Who Can Be Added to Family Plans

• Immediate family: Spouse, children, parents living in household

• Extended family: Grandparents, siblings, in-laws in your home

• Household members: Anyone living at your address

• No relationship restrictions: We don't limit who counts as "family."

• Age considerations: Different features for adults vs children under 18

Family Plan Capacity

Plan Feature / Capacity

Adults: Up to 10 adults with individual protection and insurance

Children: Unlimited children covered under family protection

Primary account holder: Person responsible for billing and management

Individual accounts: Each family member gets their own secure login

Information Needed to Add Family Members

• Full legal name: Exactly as it appears on official documents

• Date of birth: Required to determine adult vs child protections

• Email address: A Unique email for each family member's account access

• Relationship to primary: How they're related to the main account holder

• SSN (for adults): Required for full identity and credit monitoring
  
  

Step-by-Step Process to Add Family Members

1. Log in to your Aura account as the primary account holder

2. Navigate to family settings or "Manage Family Members."

3. Click "Add Family Member" or a similar option

4. Enter the required information for the new family member

5. Choose a protection level appropriate for their age and needs

6. Send an invitation for them to create their account access

7. Confirm activation once they complete the setup
   
   

Adding Adult Family Members

• Full feature access: Adults get complete identity and credit monitoring

• Individual insurance: Each adult receives their own $1M or $5M policy

• Personal login: Secure access to their own protection dashboard

• Privacy maintained: Adults control their own account settings

• Shared alerts: Option to share critical security notifications
  
  

Adding Children to Family Plans

• Parental oversight: Parents control all aspects of children's protection

• Age-appropriate features: Content filtering, screen time controls, safe gaming

• Identity monitoring: SSN monitoring and credit freeze for children

• Educational tools: Resources to teach children about online safety

• Growing protection: Features expand as children age
  
  

Managing Family Member Permissions

• Full access: Family members can view and manage their own protection

• Limited access: View-only access to their security information

• Parental control: Parents manage children's accounts completely

• Shared access: Some information is visible to all family members

• Emergency access: Designated family members can access accounts in emergencies
  
  

Family Notification and Alert Management

• Individual alerts: Each person gets notifications about their own security

• Shared critical alerts: Important threats shared with multiple family members

• Parental notifications: Parents receive alerts about their children's activities

• Emergency escalation: Critical issues are automatically shared with the primary holder

• Custom notification rules: Set who gets what types of alerts
  
  

Troubleshooting Family Account Issues

• Invitation not received: Check spam folders and resend if necessary

• Setup problems: Verify all personal information is entered correctly

• Access issues: Ensure each family member has a unique email address

• Feature conflicts: Some features may not work well with certain age groups

• Billing questions: Understand how family plans affect monthly costs
  
  

Getting Help with Family Setup

• Customer service: Call for assistance with adding complex family situations

• Live chat: Quick help with basic family member addition

• Setup assistance: Personal help configuring family protections

• Training resources: Guides for helping family members use their accounts

• Ongoing support: Continued assistance in managing family security needs