Why is the data not working on my dual eSIM/SIM multinetwork plan?
John
Last Update a year ago
If your data isn't working on your multi-network plan, the most common cause is that roaming hasn't been enabled in your phone settings. Since our innovative service uses network switching technology, your phone needs permission to connect to multiple networks.
Quick Fix - Enable Roaming:
iPhone:
Go to Settings > Cellular
Select your Data line
Tap Cellular Data Options
Turn Data Roaming ON
Restart your phone if needed
Android:
Go to Settings > Network & Internet
Select Mobile Network
Choose your Data SIM
Turn Roaming ON
Restart your phone if needed
If Data Still Isn't Working:
Check Phone Lock Status:
A locked or blacklisted phone may prevent proper network access. Here's how to check:
1. Phone Lock Status:
Contact the carrier where you originally purchased the phone
Ask if the device is unlocked for use with other carriers
Request unlocking if it's still locked (usually free if the phone is paid off)
2. Blacklist Status:
Ask the original carrier if the phone is blacklisted
Common reasons: unpaid bills, reported stolen, or insurance claims
Blacklisted phones cannot be used on most networks
3. IMEI Check:
Dial *#06# to see your IMEI number
Provide this to your original carrier
They can verify the phone's status
Additional Troubleshooting Steps:
1. Verify Correct eSIM Setup:
Ensure the Data eSIM is set as the default for cellular data
Check that both eSIMs show as active
2. Network Reset:
Toggle Airplane Mode on for 30 seconds, then off
This forces a fresh network connection
3. Check APN Settings:
Usually automatic, but may need manual configuration
Contact support for the correct APN details
4. Software Updates:
Ensure your phone has the latest software
Updates often include network compatibility improvements
When to Contact Support:
If you've tried these steps and the data still isn't working, contact VLE Mobile support with:
Your phone model and OS version
Which troubleshooting steps did you try
Any error messages you're seeing
Your location when experiencing issues
Our support team can run remote diagnostics and provide personalized assistance to get you connected quickly.